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- Is the controller powered on? Check the green PWR LED or otherwise ensure that the controller is receiving power.
- Power cycle the controller.
Expand title If connecting via USB... - Reinstall the USB drivers for EnesmbleEnsemble/Soloist.
- For the Ensemble, the USB drivers are located at C:\Program Files (x86)\Aerotech\Ensemble\Drivers and Drivers64 (32 and 64-bit systems respectively).
For the Soloist, the USB drivers are located at C:\Program Files (x86)\Aerotech\Soloist\Drivers and Drivers64 (32 and 64-bit systems respectively). - Run the UsbInstall.exe application inside the Drivers/Drivers64 folder to reinstall the USB drivers.
- For the Ensemble, the USB drivers are located at C:\Program Files (x86)\Aerotech\Ensemble\Drivers and Drivers64 (32 and 64-bit systems respectively).
- Try connecting via Ethernet if possible.
- Reinstall the USB drivers for EnesmbleEnsemble/Soloist.
Expand title If connecting via Ethernet... - Ensure that any Ensemble/Soloist applications are allowed through the Windows firewall or any external security software. The Ensemble and Soloist controllers use UDP communication on ports 67, 1577, and 32835.
- Use a shielded Ethernet cable.
- Use a RJ-45 crossover cable if going directly from the controller to the PC.
- Use a RJ-45 standard cable if going through a hub or switch.
- For the purposes of troubleshooting, connect directly from the PC to the Ensemble/Soloist controller if possible.
- Try a different Ethernet port on the PC. If you are using a dedicated Ethernet card, try a port on the motherboard.
- Try connecting the controller to a different PC.
- Try connecting via USB if possible.
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