An error occurred while connecting to the Communication Service because the service is not running.
Disable any sleep/hibernation settings and turn off Windows Fast Startup. See Optimizing A3200 Performance for instructions to disable these settings.
Reinstall A3200
Uninstall A3200
Uninstall INtime (separate program from A3200)
Restart the PC
Install A3200 (INtime will install automatically)
Restart the PC
Create a technical support case to troubleshooting this error. Capture and attach the following to the case:
Capture a System Snapshot (Start > Aerotech > Automation 3200 > System Snapshot)
Open Event Viewer, right click "System" under Windows Logs in the explorer pane, and select "Save All Events As". Do the same for "Applications".
In Event Viewer, right click "INtime" under Applications and Services Logs in the explorer pane. Save this log as well and attach it to the case.
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A timeout occurred while waiting for a response from the Communication Service.
Upgrade to A3200 version 6.02 or newer. A bug was fixed in 6.02 that had previously caused the Communication Service to stop responding during the first controller connect after a PC restart. This problem is intermittent and is known to occur on only some PC platforms.
Upgrade to A3200 version 6.03.002 or newer. A bug was fixed in 6.03.002 that could cause a stack overflow exception if many Service Control Requests are made over a long period.
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A timeout occurred while waiting for a signal from the Communication Service.